Your rights as an airline passenger

Has your departure been delayed or cancelled? Have you been rebooked on a different flight, or has your luggage not arrived?

To view your rights, enter your destination and how long you have been waiting.

These rights apply to flights within and from the EU, Norway and Iceland. They also apply to flights arriving in theEU, Norway and Iceland if the airline is registered in these countries or in Switzerland.

What’s the problem?

How long is your flight?

Your rights are determined in part by the length of your journey.

How long is the delay?

The amount of time you have been waiting also has an effect on your rights.

How long is the delay?

How long your flight is delayed also has an effect on your rights.

What has happened to your luggage?